- Demonstrated ability to stay ahead of the curve in developing technology, with a deep understanding of consumer home tech, resulting in 20% improvement in quarterly lead conversion rate. - Mastered 50+ technical simulations to keep up-to-date on product advancements, leading to a 100% resolve rate. - Proficiency in remote selling techniques and managing customer needs through real-time coaching sessions, augmenting daily productivity by 25%. - Provided high quality customer service while selling insurance and products through established guidelines and policies; exceeded sales quota by 20%.

• Managed communications between clients and businesses through real-time responses to emails & phone calls, expanding reach across a diverse customer base. Produced presentations utilizing Canva, Powerpoint, Power Director, & Capcut; increased meeting engagement & overall success rate by 25%. • Created spreadsheets in Excel and generated documents in Google Suite, workspace & Microsoft 365 impacting efficiency by 45%. Coordinated with team via Asana & Slack for task organization; reduced lead time needed to complete tasks by 33%. Performed accounting tasks such as receivables/payables and taxation using Quickbooks; delivered financials 13% faster. Supports IT Team in testing softwares that will help the flow of the items without hassle using different API Testers. • Employed SalesForce to generate new leads while leveraging Google Analytics to measure website traffic/conversions/leads generated from social media & email marketing resulting in 30% increase in leads.

• Maximized AT&T customer utilization through accurate data entry & daily account maintenance, resulting in >90% data accuracy rate. • Mentored 10+ Account Associates on navigating complex CRM platforms & developing professional client relationships, contributing to a 40% increase in recognition for outstanding customer service. • Provided exceptional service with the highest integrity and professionalism as reflected on my year-end metric breakout.

• Optimized Java PL for integration of software systems, mitigating potential errors by 50%. • Utilizes the use of Java PL during the integration and proposed flow charts how the integration will start and end. Conducted comprehensive training for 40+ associates to demonstrate pathways through the system, resulting in 75% higher accuracy scores. • Designed and implemented workflow diagrams to monitor the start and end points of integration process, boosting efficiency by 40%.