Meet Our Agent

Charlene Yap
Age: 41

High School

I value integrity which is vital in every relationship. I am dependable and can work with minimal supervision.
Start Working With Charlene Yap Today!

Top Skills:

Customer Service
Time Management
Data Entry
Technical Support Representative
Order Entry
SAP Business One Proficient

All Candidates are pre-screened & interviewed

Take A Look At Charlene Yap's Most Recent Work Experience
Hitachi Terminals
Team Leader
• Developed extensive product expertise and maintained an upto-date understanding of products. • Communicated with management, team, and customers in a professional manner using a combination of emails, phone calls, instant messages, and face-to-face meetings. • Coordinated with company management to ensure communication is clear through effective internal and external communication. • Responsible for the analysis, documentation, and reporting of management information. • Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects. • Spearhead training and development program for new employees. • Streamlined processes to effectively track, order, and maintain inventory. • Regularly assessing office productivity and making team adjustments as needed. • Communicated with all departments to ensure prescribed time frame and quote parameters were followed for each project. • Trained five different employees on monitoring and ordering inventory. • Pulled inventory from wholesale stock, providing back products to 10 different departments
October 7, 2002 -
September 30, 2019
Customer Service Rep
• Serve as primary point of contact for an average of 30 incoming phone calls per day, addressing inquiries and resolving concerns. • Able to work well under pressure and tight deadlines. • Experience with multiple hardware and software platforms. • Able to prioritize tasks with minimal direction. • Recommend, select, and help locate or obtain products based on customer needs. • Displayed a positive customer service attitude when interacting with customers and a positive internal attitude when interacting with coworkers. • Work with team and management to deliver exceptional production operations. • Engaged and interacted with daily customers, delivering a highly satisfying customer experience, and increasing sales
March 2, 2020 -
October 18, 2022
RG Holdings
Virtual Assistant
Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects. • Provided updated documentation on all general business and technical procedures as needed. • Experience with multiple hardware and software platforms. • Prepare invoices, reports, and other documents, using Microsoft Word, Excel, database, or presentation software. • Perform general office duties, such as creating invoices, maintaining database systems, and performing basic bookkeeping.
June 1, 2020 -
January 31, 2021

What Makes Me Different

Over the years, I have acquired relevant skills and experience which I shall bring to your organization. I have worked tirelessly on my teamwork and communication skills, which I will put to use in my future career, which would be your organization if I am selected. If I channelize them further, they will bring fruitful results to me and also to your esteemed organization
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