• Developed extensive product expertise and maintained an upto-date understanding of products. • Communicated with management, team, and customers in a professional manner using a combination of emails, phone calls, instant messages, and face-to-face meetings. • Coordinated with company management to ensure communication is clear through effective internal and external communication. • Responsible for the analysis, documentation, and reporting of management information. • Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects. • Spearhead training and development program for new employees. • Streamlined processes to effectively track, order, and maintain inventory. • Regularly assessing office productivity and making team adjustments as needed. • Communicated with all departments to ensure prescribed time frame and quote parameters were followed for each project. • Trained five different employees on monitoring and ordering inventory. • Pulled inventory from wholesale stock, providing back products to 10 different departments

• Serve as primary point of contact for an average of 30 incoming phone calls per day, addressing inquiries and resolving concerns. • Able to work well under pressure and tight deadlines. • Experience with multiple hardware and software platforms. • Able to prioritize tasks with minimal direction. • Recommend, select, and help locate or obtain products based on customer needs. • Displayed a positive customer service attitude when interacting with customers and a positive internal attitude when interacting with coworkers. • Work with team and management to deliver exceptional production operations. • Engaged and interacted with daily customers, delivering a highly satisfying customer experience, and increasing sales

Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects. • Provided updated documentation on all general business and technical procedures as needed. • Experience with multiple hardware and software platforms. • Prepare invoices, reports, and other documents, using Microsoft Word, Excel, database, or presentation software. • Perform general office duties, such as creating invoices, maintaining database systems, and performing basic bookkeeping.