As your Logistics VA, I have diverse experience being a customer service representative for one of the largest customs brokerages both in the US and Canada. I took inbound calls mostly from drivers, carriers, shippers, consignees, and load brokers inquiring about the status of their shipments. I checked shipment documents if everything were legible and complete for processing. I coordinated with the respective team assigned to the client's account via phone, chat, or email to follow up on shipments and have them expedited according to ETA. I also did outbound calls if there were information that needs to be communicated to the client regarding the clearance of their shipment. I am confident that I am your best candidate for the job.