Responsible for establishing and maintaining good working relationships with top Marketplace sellers/owners and representatives Primarily handle inquiries pertaining to orders, payments, shipping, vouchers and etc from both sellers via live chat, email, and calls Communicate with internal stakeholders (logistics, payment) Communicate effectively with team members and Shopee users Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Provide in-depth insight on assigned sellers to Category Managers / Team Leads in order to execute overall category strategies in line with the brand’s goals Prepare status reports on multiple accounts

Help each customer design their deck and provide insight as to layout and color options. Help each customer with installation advice and tips. Help commercial customers sell the decks to their customers. Follow up with existing customers regarding new deck sales. Cold call new businesses related to decking in order to generate new deck sales leads. Maintain and update your CRM continually after each and every customer interaction. You would liaison with the deck designer, or deck engineer, to ensure that your customer is getting the proper information they need about their project. You would follow up with each new lead. Help commercial customers sell decks to their clients. Help each customer with the most affordable shipping options. You would email each customer 1 week after receiving their order asking them to complete a satisfaction survey. Create a weekly report showing how many cold calls you made, how many leads were generated, and how many sales were made. Also, detail each time any customer waited for more than one business hour for a response. Create a monthly report detailing the total number, and value, of sales for the month separated by existing customers and new customers. Also, detail each customer complaint received. Attend daily sales meetings. Take ongoing sales training monthly. Take yearly deck design and construction training.

Schedule and coordinate meetings, ensuring that newly acquired merchants are fully onboarded and oriented about the product; Compile, filter, and ensure that all merchant product data are complete and in accordance with CLFC’s Merchant onboarding standards (i.e. on product and technical descriptions, among others); Liaise with CLFC’s partner merchants and other business partners whenever deemed necessary, ensuring that good merchant relationships are maintained; Compile and analyze merchant performance data in relation to defined PayAfter targets; understanding data points to provide insights to brands Assist in troubleshooting merchant problems and recommending solutions to potential merchant issues; Know and understand assigned merchant details that are responsible for merchants’ sales and performance growth; Participate and liaise in official business meetings as needed; and Other items relevant to merchant management.