Help each customer design their deck and provide insight as to layout and color options.
Help each customer with installation advice and tips.
Help commercial customers sell the decks to their customers.
Follow up with existing customers regarding new deck sales.
Cold call new businesses related to decking in order to generate new deck sales leads.
Maintain and update your CRM continually after each and every customer interaction.
You would liaison with the deck designer, or deck engineer, to ensure that your customer is
getting the proper information they need about their project.
You would follow up with each new lead.
Help commercial customers sell decks to their clients.
Help each customer with the most affordable shipping options.
You would email each customer 1 week after receiving their order asking them to complete a
satisfaction survey.
Create a weekly report showing how many cold calls you made, how many leads were
generated, and how many sales were made. Also, detail each time any customer waited for more
than one business hour for a response.
Create a monthly report detailing the total number, and value, of sales for the month separated
by existing customers and new customers. Also, detail each customer complaint received.
Attend daily sales meetings.
Take ongoing sales training monthly.
Take yearly deck design and construction training.