Meet Our Agent

Abril Agusto
Age: 45

Bachelor's Degree

in BS Computer Science

I have 11 years experience in the BPO industry, started from a Technical Program for 8 year, 2 years as a technical support representative, then after 2 years I have been promoted to Subject Matter, then I have spent another 4 years as a Team Leader supporting 15-17 representatives. I also have experienced in an Insurance program for 4 years as an Assistant Manager. I am goal oriented, fast learner and a team player.
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Top Skills:

Technical Support Representative
Insurance Claims Specialist
Team Leader
Assistant Manager
Financial

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Take A Look At Abril Agusto's Most Recent Work Experience
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What Makes Me Different

I should be hired because of the various experiences I have in different programs in my 11 years in the BPO industry. I have handled and manage diverse individuals. I also have been exposed to being a representative that is why I am capable of handling difficult conversation with customers and ensure that they feel valued after. I am also skilled in reporting that can be used to track progress and improvement as well as identify opportunities and create plans to overcome these opportunities.
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